Detail nabídky - ZAMĚSTNÁNÍ 10713

English/German Customer Support Specialist - Respond to customer inquiries regarding products and/or processes via email or phone calls - Resolve reported issues, develop a resolution plan, and walk customers through the steps to remedy - Provide solutions when a permanent solution will take an extended period of time - Collaborate with other company departments to resolve customer issues that require a higher level of expertise in the area, while maintaining accountability for the entire resolution process - Update and maintain the knowledge base as new processes, programs, and platforms are introduced - Identify issues and trends and recommend changes to improve personal and team performance - Act as a mediator between customers and the technical escalation team